Overview

Our client is large online retailer of Garden Products and is currently looking for a number of motivated and enthusiastic Customer Service Executives to join their warm and friendly team on a long-term basis in the Reading, Berkshire area.

Key Responsibilities:

– Responding to customer inquiries in a timely and professional manner ensuring the customer database is updated at all times
– Managing customer orders over the phone or via email, this will include dealing with customer complaints.
– Ensuring a proactive, flexible and positive approach at all times when handling customer requests
– Ensuring that all new orders are processed accurately and within the agreed timelines
– Any administrative tasks as required

Key Skills and Experience:

– Previous experience in customer service/administrative role would be beneficial
– Customer service orientated background
– Positive and flexible approach to solving issues
– Able to demonstrate drive and enthusiasm
– Good working knowledge of MS Office (Excel, Word, Outlook)

The working hours are 9:00am-5:00pm Monday-Friday. There will also be a requirement to work on Saturdays and Bank Holidays, this will be on a rota basis.

The hourly rate £9/hour

The company offers training and progression opportunities.

Please email your CV to sales.support@gravity-personnel.com. If you require any further information, please call our office on 0118 950 8757.