Case Study 1
In 2010, Gravity Personnel was approached by a small retail based Client in Hampshire. Staff supply had become inefficient and problematic. Our Business Development Consultant worked closely with the Client to define and develop a streamlined sole supplier arrangement. The business has now grown to triple its original volume of supply.
Innovations for this Client include:
• Staff Inductions conducted by our Consultants including Health and Safety Training
• Management of Overtime Scheduling including booking personnel and hours monitoring
• KPI Development, Structure and Management
We provide management of workers across 6 warehouses with weekly on-site meetings for feedback and review.
Despite the Client’s remote location, shift volumes can be increased at short notice and supply not only warehouse personnel but also Forklift Drivers, Data Entry staff, Account Managers and Customer Service
KPI Structure and Content
When approached by our client to set up and maintain a weekly KPI system, we worked closely with management and supervisors then approached this with our usual attention to detail.
The Client introduced daily scoring system for their agency workers. They gave us the directive to chart, monitor and feedback to them on a weekly basis.
- Performance Tracking
- Soft Skills Scoring
- Hard Skills Scoring
- Weekly Hours Comparison
- Monthly Scores Comparison