Case Study 2
In 2014, Gravity Personnel won a contract with a well-known online magazine retailer and distributor to recruit and manage their Customer Service staff.
The brief was to recruit a multi-level Customer Services team of 40 workers, giving a two month set up time.
The Client’s operation is structured across four sites and their requirement was in the following areas:
- Data Entry personnel
- Complaints Handlers
- Supervisory staff
Following in-depth site analysis with management to establish the specifics for each role, staff were recruited based on the criteria. Through strict vetting procedures, we were able to provide the right staff both geographically and by skill set.
This contract continues to grow;this is due to the diligence of our consultants but also time spent initially ensuring our Client’s needs were understood