We are currently looking for an experienced Logistics Account Manager/Administrator to join our well-established client in Marlborough, Wiltshire.

You will be managing the customer service, communication and provide administrative requirements for various customer accounts across both B2B & B2C fulfillment activities.


·Daily communication with the clients regarding their logistics requirements by phone, fax & e-mail

·Planning inbound stock with customer/suppliers and providing booking slots.

·Confirming receipts & receiving and processing orders on Warehouse Management System.

·Liaising daily with warehouse on order priorities and completion including key account requirements.

·Shipping orders in line with customer requirements, producing despatch documentation, delivery notes, shipping labels on various carrier systems.

·Monitor outbound shipments and liaise with carriers/hauliers on any delays or delivery problems.

·Maintaining WMS programme and spreadsheet to record transactions, costs and timings.

·Investigating & addressing picking or receipt errors.

·Replying to client’s queries & requests in a timely and appropriate manner, keeping them fully updated at all times.

·Drive the development of efficient and reliable operating processes which meet or exceed customer requirements in the most cost effective manner.

·Liaising with warehouse and or suppliers on packaging for the customer.

·Reporting daily to Head of Client Services regarding client issues/order levels/work load etc.

·Managing daily/weekly cycle count program.

·Completion of special projects & tasks as directed by the Head of Client Services.

·Attending face to face review meetings either on site or at customers premises as required.

·Raising weekly spreadsheet/invoice to customer in a timely manner


·Minimum of 2 years Customer Service experience.

·Experience within the Logistics Industry would be preferred

·Self-motivated but also able to work well as a team.

·Flexible, results orientated individual.

·Articulate and numerate with good presentation skills.

·Excellent communicator across all levels with the ability to build strong internal and external relationships.

·Competent in the use of Windows Office Packages and Logistics Management Systems.

Due to the company’s location, having own transport is essential for the role.

The working hours are 9:00-17:30 Monday-Friday. Some flexibility regarding working hours required.

In return, the company can offer a competitive salary of £20-24k/annum,

depending upon experience.

If you are interested in the role, please apply by sending your CV to sales .support@gravity-personnel.  If you require any further information, please call our office on 0118 950 8757.