Overview

We are currently seeking a Service Support Manager. This person would need to be based from one of the following locations: Banbury, Brackley, Buckingham or Kidlington area.

The role of the Service Support Manager is to oversee all our clients service elements, ensuring all company policies and procedures are adhered to. You will support local site supervisors, mobile supervisors, Trolley wise drivers and mobile engineering resource Group wide.

Key Responsibilities: 

  • ·Ensure all sites, staff and vehicles assigned are running in a safe, efficient and are compliant with Company / Group policies.
  • ·Ensure staff inductions are delivered to new starters as required, annual inductions are completed as directed by the business and training is completed in accordance to the companies Academy processes and by the H&S / HR department.
  • ·Carry out HR functions as required by the business.
  • ·Carry out investigations relating to workmanship / quality, accidents and incidents as and when required by the business.
  • ·Carry out all audits at each allocated location/mobile resource in accordance with the Group Operations arrangements, to ensure compliance with the clients Safe Systems of work. Audits must be carried out on the clients Service Management system.
  • ·Provide support for building relationships and communication with customers e.g. attending JMR / Group H&S Audits / General meetings etc. if relevant.
Essential Requirements:
  • ·Full car driving licence.
  • ·A good level of IT skills.
  • ·Good timekeeping and communication skills.
  • ·Must be flexible in terms of working hours.
  • ·Must be able to stay away from home when required.
  • ·Ability to problem solve and reacts quickly to unforeseen issues within the field.
  • ·Ability to mentor staff and to have an approachable and ethical attitude.

Pay Rate:

  • Salary staring at £34,000 per annum rising to £37,000 per annum after completion of probationary period.
  • There will also be a cash for car arrangement on completion of probation that will be discussed during interviews.